Terms of Service

1. The Store and the Agreement

These Terms of Service govern access to https://zinmavo.com and purchases made through Zinmavo. The operating company designated for this store is Jilin Tingmiao Trading Co., Ltd. References to “we,” “our,” and “us” refer to the store operator; “you” refers to a website visitor or customer. By using the website, you agree to these Terms to the extent permitted by applicable law. Mandatory consumer rights are not waived by this agreement.

2. Eligibility and Customer Accounts

You must be able to enter into a lawful purchase agreement or have any authorization required in your jurisdiction. Provide accurate contact, shipping, and billing details. If customer accounts are offered, keep access credentials confidential and notify us promptly if you suspect unauthorized account activity.

3. Product Listings and Availability

We endeavor to describe goods, prices, available options, dimensions, and other relevant characteristics accurately. Product appearance may vary with device settings and lighting. Listings and stock availability may change. Where a material listing or pricing error affects an order, we may contact you about a lawful correction, or cancel the affected purchase and return amounts paid as required by applicable law.

4. Orders and Acceptance

Submitting an order represents an offer to buy the selected items. An automatic acknowledgement confirms that the order information was received, but it does not necessarily mean that the order has been accepted. We may decline or cancel an order for legitimate reasons, including unavailability, an obvious pricing error, suspected fraud, or an unsupported destination. Where payment has already been collected for a cancelled order, an appropriate refund will be arranged.

5. Price, Charges, and Payment

The available payment methods, shipping fees, and taxes collected by the store are shown during checkout. Check the total payable before confirming payment. Import duties or other destination charges may apply depending on the delivery destination and the terms disclosed when you order. We do not ask customers to email full payment-card numbers or security codes.

6. Order Processing and Delivery

Standard processing is estimated at 1–3 business days after successful payment confirmation. Once an order is dispatched, estimated shipping transit is 7–15 business days. Processing and transit are separate stages, and the transit period is an estimate rather than a guaranteed arrival date. Shipping destinations and charges are determined by checkout. Refer to our Shipping Policy for details.

7. Cancellation Requests

If you wish to cancel, write promptly to service@zinmavo.com, preferably before dispatch. We will attempt to accommodate a request where possible, but cancellation cannot always be guaranteed after fulfillment has begun or the parcel has shipped. Rights to cancel or withdraw that apply by law are preserved.

8. Returns, Exchanges, and Refunds

For eligible goods, you may request a voluntary return within 30 calendar days after delivery. Contact support for authorization and instructions before returning a product. For an approved refund, we initiate repayment to the original payment method within 10 business days after refund approval, except where a shorter legal deadline applies. Your payment provider may need further time to credit the account. We do not charge a restocking fee. Exchanges depend on availability and applicable consumer rights.

9. Use of the Website

You agree not to interfere with the website, attempt unauthorized access, distribute malicious software, impersonate another person, or use the store for fraudulent or unlawful activity. We may take reasonable measures necessary to protect customers, transactions, and website functionality in accordance with the law.

10. Website Content and Intellectual Property

Text, graphics, product images, trademarks, and other protected elements belong to their respective owners. You may browse and use the website for lawful personal shopping and other uses permitted by law, but unauthorized commercial reproduction is not granted.

11. Third-Party Functions

The store uses Shopify ecommerce technology and may use service providers in connection with checkout, payment, communications, security, or delivery. A provider may have separate terms for its services. Its involvement does not remove the seller's mandatory legal obligations toward you.

12. Privacy

Our Privacy Policy describes how personal information may be handled when you browse, subscribe to communications, buy products, or contact support, including your privacy rights and choices.

13. Availability, Responsibility, and Legal Remedies

We take reasonable steps to maintain the website but cannot promise uninterrupted service. Any limitations of liability apply only to the extent permitted by law. Nothing in these Terms excludes liability for fraud or other conduct that cannot legally be excluded, or reduces rights regarding defective, misdescribed, nonconforming, or undelivered goods.

14. Updates to the Terms

We may revise these Terms to reflect legal or operational changes. Updates will be posted on the website and, where required, additional notice will be given. Existing orders remain subject to their applicable terms and mandatory consumer protections.

15. Contact

Questions about these Terms or an order can be directed to service@zinmavo.com.

Business and Contact Information

Operating Company: Jilin Tingmiao Trading Co., Ltd.

Unified Social Credit Code (USCC): 91220100MAKJDHJC7D

Company Address: Room 1604, Building 2, Phase III, Zhonghai · Lanting, West of Chaofan Avenue and North of Yi 4th Road, High-tech Zone, Changchun

Support Email: service@zinmavo.com

Contact Phone: +86 13584027619

Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)