Shipping Policy

Shipping at Zinmavo involves preparing an order and transporting it to the address selected at checkout. This policy explains the distinction, outlines the fees you may see, and describes how to obtain assistance when delivery is affected by a problem.

1. Where Delivery Is Offered

Shipping is available only to destinations supported by the options displayed for your order at checkout. Enter a complete delivery address to review the available methods. An option for one destination or product does not mean every destination or product can be served.

2. Processing Before Shipment

Following successful payment confirmation, our standard order-processing estimate is 1–3 business days. Processing may involve payment or address review, preparing items, and arranging dispatch. Business days exclude weekends and applicable public holidays. An availability issue or additional verification can extend preparation; we will make reasonable efforts to communicate material changes.

3. Transit After Shipment

The estimated transit period is 7–15 business days after dispatch. This estimate starts when an order is handed over for shipment, not when payment is submitted. Total estimated delivery therefore includes processing plus transport. Delivery dates are not guaranteed because carrier networks, customs reviews, local disruptions, weather, and other events can affect timing.

4. Shipping Fees and Discounts

Shipping methods and their charges are presented at checkout before you confirm payment. Fees depend on the options available for the address and order. A discount or free-shipping offer applies only where it is expressly presented and the stated conditions are met; no universal free-shipping threshold is established by this policy.

5. Shipment Updates

If tracking is available for the selected shipping service, the relevant information may be provided to the order contact address or through available order-status functions. A carrier may need time to publish the first tracking scan. If tracking is not progressing or the parcel appears unusually delayed, contact service@zinmavo.com with the order number.

6. Customs and Local Charges

International parcels may be examined by customs authorities and may incur import duties, destination taxes, or clearance charges. Amounts charged by the store will be included in checkout. Responsibility for charges assessed outside checkout depends on destination law and the delivery terms disclosed when the order is placed. Please contact us before ordering if those terms are unclear.

7. Delivery Address Errors

Check the recipient name, street address, apartment number where applicable, postal code, and contact information carefully. If you find a mistake, contact us immediately. We will try to help correct it, but changes cannot be guaranteed after dispatch. Costs and remedies arising from an address problem will be addressed according to the circumstances and applicable law.

8. Missing, Delayed, Damaged, or Incorrect Deliveries

If an order appears lost, is significantly overdue, arrives damaged, or contains the wrong goods, tell us the order number, tracking reference if available, and what occurred. Photos may be helpful when a product or its packaging is damaged. We will review the issue and provide a remedy consistent with applicable consumer law, including a replacement or refund where required.

9. Order Cancellations and Returns

You may request cancellation before dispatch, but it may not be possible after fulfillment progresses. After delivery, our Return & Refund Policy explains eligibility and the return procedure. Any goods that must be returned should be sent only to a destination authorized by our support team; the registered company address is not automatically a return location.

10. Contact for Shipping Questions

Write to service@zinmavo.com with the order number and a description of your concern.

Business and Contact Information

Operating Company: Jilin Tingmiao Trading Co., Ltd.

Unified Social Credit Code (USCC): 91220100MAKJDHJC7D

Company Address: Room 1604, Building 2, Phase III, Zhonghai · Lanting, West of Chaofan Avenue and North of Yi 4th Road, High-tech Zone, Changchun

Support Email: service@zinmavo.com

Contact Phone: +86 13584027619

Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)