Contact Us

We appreciate your interest in Zinmavo. You can reach our customer support channel with questions about information shown on the website, product details, an order you have placed, a delivery, or an after-sales request. We use the information relevant to your inquiry to understand what happened and help you find the next step.

How to Contact Us

Website: https://zinmavo.com

Support Email: service@zinmavo.com

Contact Phone: +86 13584027619

Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)

You may write to us at any time. Messages received outside business hours may be handled during the next scheduled support period. If an online contact form is available, it can also be used to send an inquiry.

Questions Before Ordering

When you need more information about an item, please identify the product by name or include its webpage link. Tell us which feature, variation, description, or ordering detail you would like clarified. Review the product listing, checkout total, delivery information, and applicable policies before completing a purchase.

Help With an Order

If you have ordered, include the order number and the email address associated with your purchase. A tracking reference, if provided, can help with a shipping inquiry. If you want to request cancellation, contact us promptly; we will review the order's fulfillment stage and explain the applicable options.

Problems With Merchandise or Delivery

For a missing parcel, an incorrect item, or goods that arrive damaged or defective, explain what happened and include relevant photos where practical. Please retain the packaging and the order reference while the matter is reviewed. Your legal rights for undelivered or nonconforming goods remain available.

Before Mailing a Return

Contact service@zinmavo.com to start a return request and obtain instructions before sending goods anywhere. When a physical return is required, we will provide an authorized return destination. The registered company address shown below is not automatically a returns warehouse, dispatch center, or walk-in support office. Only use it as a return destination if it is specifically supplied in your return instructions.

Protecting Your Information

Do not send your account password, complete payment card details, or verification codes through ordinary email or a contact form. Provide only the information reasonably needed to identify and address your request.

Business and Contact Information

Operating Company: Jilin Tingmiao Trading Co., Ltd.

Unified Social Credit Code (USCC): 91220100MAKJDHJC7D

Company Address: Room 1604, Building 2, Phase III, Zhonghai · Lanting, West of Chaofan Avenue and North of Yi 4th Road, High-tech Zone, Changchun