Return & Refund Policy
Zinmavo provides a process for voluntary returns and for resolving problems with damaged, defective, missing, or incorrect goods. The arrangements below apply to purchases made through https://zinmavo.com, alongside any mandatory rights provided by the law applicable to your purchase.
1. Return Request Period
For eligible goods, you may request a voluntary return within 30 calendar days after delivery. The relevant period starts on the day the merchandise is delivered. Contact service@zinmavo.com within that period to begin the request. Your statutory rights concerning faulty or nonconforming goods may apply beyond the voluntary return window.
2. How to Request a Return
Email your order number, the item concerned, and the reason for the request. If the item is damaged, defective, or not what you ordered, describe the problem and attach photographs where practical. We will review the information and provide appropriate instructions. If physical shipment is necessary, we will supply an authorized return destination. Keep shipping receipts and tracking records until the case is resolved.
3. Condition of Voluntary Returns
For a change-of-mind return, merchandise should generally be unused and in the condition received, including supplied parts and accessories, with its original packaging where reasonably possible. Any right to handle or inspect goods under applicable law is preserved. These voluntary conditions do not prevent legal claims for damaged, defective, or misdescribed products.
4. Exceptions to Change-of-Mind Returns
Some items may be excluded from voluntary returns where the law permits an exception, such as genuinely personalized products or certain hygiene-sensitive goods after a protective seal has been broken. Any relevant product-specific exception should be disclosed before purchase. Mandatory remedies for defective or incorrectly supplied goods are unaffected.
5. Return Shipping Costs
For a voluntary return made solely because you changed your mind, you generally pay for return postage unless we agree otherwise or applicable law requires us to bear it. If goods are defective, damaged, incorrectly supplied, or otherwise nonconforming, we will cover reasonable applicable return costs or provide another lawful remedy. Please contact us before purchasing postage for such a claim.
6. The Authorized Return Destination
Do not send a return to the registered company address unless our support team expressly identifies it for that specific return. Business registration premises are not automatically return warehouses. Follow the destination and shipping instructions provided after your request is reviewed.
7. Inspection and Decision
Where a physical return is needed, goods may be examined after receipt to determine the appropriate resolution. We will communicate whether a refund, replacement, exchange, or other remedy applies. If the law requires a refund before inspection or allows a remedy without returning goods, that legal requirement takes precedence.
8. Refund Timing and Method
After a refund is approved, we will initiate the refund to the original payment method within 10 business days after refund approval, unless a shorter deadline or different payment method is required by law. The bank or payment provider may take extra time to make the credit appear in your account. The date on which we initiate the refund may differ from the posting date.
9. No Restocking Charge
We do not impose a restocking fee for an approved return. This is separate from any return-shipping expense that you are responsible for under the conditions above.
10. Exchanges and Replacements
If you prefer an exchange, contact us and specify the item or variation requested. Exchanges are dependent on availability, the circumstances of the case, and applicable consumer rights. If an exchange is unavailable, an appropriate refund or another remedy may be considered.
11. Cancelling an Order
Contact service@zinmavo.com as early as possible if you wish to cancel, preferably before dispatch. We will try to accommodate the request, but cannot guarantee cancellation once fulfillment or shipment has begun. Applicable statutory cancellation or withdrawal rights remain intact.
12. Your Rights Under Law
Nothing in this policy restricts mandatory rights concerning withdrawal, non-delivery, repair, replacement, reduction in price, refund, or other remedies. Where local law provides more favorable rights or shorter refund deadlines, those legal provisions apply.
13. Customer Support
For help with a return or refund, contact service@zinmavo.com and identify the order.
Business and Contact Information
Operating Company: Jilin Tingmiao Trading Co., Ltd.
Unified Social Credit Code (USCC): 91220100MAKJDHJC7D
Company Address: Room 1604, Building 2, Phase III, Zhonghai · Lanting, West of Chaofan Avenue and North of Yi 4th Road, High-tech Zone, Changchun
Support Email: service@zinmavo.com
Contact Phone: +86 13584027619
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)